This Privacy Policy explains how Hermes Consulting Company N.V. ("SapphireBet", "we", "us"), operator of the SapphireBet brand at saphirvipscatter.com, handles your personal data. We are committed to protecting your privacy and to processing your information fairly, lawfully and transparently.
1. What data we collect
We collect information you provide and information generated when you use our service, including:
- Identity and contact details — name, date of birth, email and mobile number
- Verification documents — ID, proof of address and proof of payment method
- Transaction data — deposits, withdrawals, wagers and bonus activity
- Technical data — IP address, device, browser and usage logs
2. How we use your data
We use your personal data to open and manage your account, process deposits and withdrawals, verify your age and identity, deliver and improve our games, prevent fraud and money laundering, provide customer support, and send you service messages and — where permitted — marketing that you can opt out of at any time.
3. Legal bases for processing
We process your data where it is necessary to perform our contract with you, to comply with legal and regulatory obligations (including KYC and AML rules), to pursue our legitimate interests in operating a safe platform, and on the basis of your consent where required — for example for certain marketing or cookies.
4. Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences and understand how the site is used. Full details are set out in our Cookie Policy, where you can also manage your choices.
5. Sharing with third parties and processors
We share personal data only where necessary — with payment providers, identity-verification and fraud-prevention services, game studios, analytics and hosting providers, and regulators or law-enforcement bodies where legally required. Our processors act on our instructions and are bound by confidentiality and data-protection obligations. We never sell your personal data.
6. Data retention
We keep your data only as long as necessary for the purposes described here and to meet legal, regulatory and anti-money-laundering obligations, after which it is securely deleted or anonymised. Certain records must be retained for a minimum period required by applicable gaming and financial regulations.
7. Security
We protect your data using industry-standard safeguards, including 128-bit SSL encryption for data in transit, restricted internal access, and continuous monitoring. While no system is completely secure, we take all reasonable steps to protect your information against loss, misuse and unauthorised access.
8. Your rights
Subject to applicable law, including the Philippines Data Privacy Act, you may have the right to access your data, correct inaccurate information, request deletion, restrict or object to processing, withdraw consent, and request a portable copy of the data you gave us. To exercise any right, contact us using the details below. You may also have the right to lodge a complaint with a data-protection authority.
9. International transfers
Because we work with service providers in different countries, your data may be transferred outside the Philippines. Where this happens, we put appropriate safeguards in place to ensure your data receives a level of protection consistent with applicable law.
10. Children
Our service is strictly for adults aged 21 and over. We do not knowingly collect data from anyone under this age. If we learn that we hold such data, we will delete it and close the associated account.
11. Contact and data protection requests
For privacy questions or to exercise your rights, contact our team at support@saphirvipscatter.com or write to our [registered office address]. The data controller is Hermes Consulting Company N.V., holder of Curaçao Gaming Control Board licence [licence number].
Play responsibly
SapphireBet is strictly for players aged 21 and over. Gambling can be addictive — set limits and use our self-exclusion tools if you need a break.